Software Tutorials Opportunities Overview In this video: How opportunities work Moving contacts to the different stages of the pipeline How to launch the conversations window from the opportunities screen How to change "won / lost" status How to add notes to an opportunity Conversations Overview In this video: How conversations work How to reply to SMS and email messages How contacts move into the conversation phase Templates in Email & Text Messages In this video: How to find templates in your dashboard How to send text message or email templates How to edit messages templates before sending How to Send Review Invitations In this video: How to send review invites How to track and view sent invites How to view reviews and respond How reviews are added to contacts Campaign Overview In this video: How campaigns are structured How the Follow Up Messages work How contacts move into the conversation phase